Inspect before attaching
Check that the clasp or ring opens and closes normally and that the intended attachment point is suitable. Stop using the accessory if a fitting becomes loose, damaged or difficult to close. Do not pull on the decorative body to test strength or use the charm to carry the weight of your bag.
Follow the material-specific instructions
Check the product page or supplied care information before cleaning. Do not assume alcohol, solvents, detergent, polishing products or immersion are suitable. If the instructions do not identify a safe method, contact Caryina first. A treatment intended for your handbag may be unsuitable for the charm’s finish or hardware.
Reduce avoidable contact
Keep the charm clear of perfume, cosmetics and abrasive surfaces where practical. Remove it before activities that could snag or crush it. If it gets wet or stained, follow the product-specific guidance rather than rubbing aggressively or applying heat. These precautions are general handling advice, not a claim of water resistance.
Store with the fitting relaxed
Detach the charm when it is not being used and store it where the body and hardware will not be compressed or tangled with other items. Keep any supplied instructions for future reference. Before attaching it again, inspect the clasp and the point where it joins the body.
Ask for help before attempting a repair
Send support a description of the issue and, if helpful, a clear photograph. Do not include card details or payment credentials. Keep the order reference available so the product and chosen option can be identified. Avoid unapproved glue, replacement fittings or polishing until you know the appropriate next step.
